“Our partnership with Intent HQ has helped us know our customers on a completely different level, as people. This is transformational, allowing us to create the relationship of equals we strive to have with customers and strengthening our market position. For us, data is at the heart of every decision we make.”
Nina Bibby, CMO, Telefonica UK
The challenge set for Intent HQ was to unearth the value hidden in an abundant customer dataset, transforming it into a data-driven customer experience and significant business performance. Which is exactly what we did, following our four-step approach to customer intelligence. From ingesting every customer event to enriching the data to democratising the insight to injecting intelligence into customer interactions.
Intent HQ’s Customer AI helps build strategy ‘customer out’, rather than via guesswork and dramatically lowers operating costs through a deep understanding of customer behaviour. You will benefit from our £25m+ investment in cutting-edge artificial intelligence, and you will step-change the lifetime value of every customer, rewarding each person’s loyalty in a way that actually matters to them.